For the provision of data sharing between the Warm Home Discount Helpline and energy suppliers.

Purpose
To enable energy suppliers to provide Warm Home Discount (WHD) rebates to eligible customers following citizen engagement with the WHD helpline.
Information sharing benefits
Information sharing between the Department for Energy Security & Net Zero (DESNZ) and the energy supplier to enable the provision of a Warm Home Discount on energy bills for eligible citizens.
Disclosed information
DESNZ will share the eligible WHD recipient's unique identitier, name, address, meter point administration number, energy supplier and account number. Energy suppliers will return a unique identifier, postcode and notes relating to any rejected WHD rebate instructions.
Information sharing method
Within Secure Platform
Contact
dataprotection@energysecurity.gov.uk
Start date
2024-10-14
End date
2025-10-31
Review date
Retention period
P18M
Isa status
Active
Id
407
Notes
no change
Updated
06 November 2024

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