Provision of data matching and sharing services to support water companies deliver assistance to eligible customers living in water poverty.

Purpose
This data matching service provides a route to identify certain water company customers who live in water poverty and to provide assistance to such people through the administration of both the WaterSure scheme enacted by the Water Industry (Charges) (Vulnerable Groups) (Consolidation) Regulations 2015 and social tariffs enacted by the Water Company for the purposes of s.44 of the Flood and Water Management Act.
Information sharing benefits
Provision of data matching and sharing services to support water companies deliver assistance to eligible customers living in water poverty.
Disclosed information
Information sharing between the Department for Work and Pensions (DWP) and licensed water companies to establish the eligibility of customers who are in or at risk of water poverty to provide reductions in tariff costs.
Information sharing method
Encrypted Email Transfer
Contact
data.protectionofficer@dwp.gov.uk
Start date
2024-08-12
End date
2025-03-31
Review date
Retention period
P1Y6M
Isa status
Complete
Id
388
Notes
no change
Updated
31 March 2025

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